Are you sure you want to navigate away from this page?
continuecancel

Terms & Conditions

Terms of Use
These Website Terms of Use (together with the documents referred to in it) (“Terms”) explain how you may use our website www.slidr.com and our Slidr application (“Website”). Use of the Website includes accessing, browsing, posting, linking to or registering to use our site.

Please read these Terms carefully before you start to use the Website.

Access to and use of the Website constitutes your acceptance of these Terms and your agreement to comply with them.

If you do not agree with or accept any of these Terms, you should stop using the Website immediately.

We reserve the right to amend these Terms from time to time.

Information about us

The Website is operated by Slidr UK Limited incorporated in England and Wales under company number 09152411 and having its registered office address at Level 5, 2 More London Riverside, London, SE1 2AP (“we” and “our”).

Using the Website

  • The Website is for your personal use only.
  • Nothing in these Terms grants you any legal rights in the Website other than as necessary to enable you to access the Website. You agree not to modify, adjust, circumvent or delete any notices contained on the Website (including any intellectual property notices) and in particular any digital rights or other security technology embedded or contained within the Website.
  • You agree not to reverse engineer or decompile any parts of the Website.
  • We may prevent or suspend your access to the Website if you do not comply with any part of these Terms or otherwise at our sole discretion.

Accounts

  • You can only register a customer account (“Account”) with us if you are at least 18 years of age.
  • You agree that you shall take all steps necessary to protect your Account log in details and keep them secret. You agree that you shall not give your log in details to anyone else or allow anyone else to use your log in details or Account.
  • If you fail to keep your login details secret, or if you share your login details or Account with someone else (whether intentionally or unintentionally), you accept full responsibility for the consequences of this (including any unauthorised purchases) and agree to fully compensate us for any losses or harm that may result.
  • We will not be responsible to you for any loss that you suffer as a result of an unauthorised person accessing your Account and we accept no responsibility for any losses or harm resulting from its unauthorised use, whether fraudulently or otherwise.

Ordering goods

Our Terms and Conditions of Trading apply to all goods and services which we provide to you. Please read these carefully before you purchase goods or digital content through the Website.

Ownership, use and intellectual property rights

  • The Website and all intellectual property rights in it including any content (including but not limited to text, photographs, graphics and software), are owned by us, our licensors or both (as applicable). Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We reserve all of our rights in any intellectual property in connection with these Terms. This means, for example, that we remain owners of them and are free to use them as we see fit.
  • Trade marks: Slidr UK, Slidr and Slidr.com are our trademarks. Other trade marks and trade names may also be used on this Website. Your use of any trade marks on the Website is strictly prohibited unless you have our prior written permission.

Accuracy of information and availability of the Website

  • While we try to make sure that the Website is accurate, up-to-date and free from bugs, we cannot promise that it will be so. Furthermore, we cannot promise that the Website will be fit or suitable for any purpose.
  • While we try to make sure that the Website is available for your use, we do not promise that the Website is available at all times nor do we promise the uninterrupted use by you of the Website.

Privacy

  • We process information about you in accordance with our Privacy Policy. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate and that, if it changes, you will tell us promptly.
  • The Website uses cookies. For more information on which cookies we use and how we use them, please see our Cookies Policy.

Hyperlinks and third party sites

The Website may contain hyperlinks or references to third party websites other than the Website. Any such hyperlinks or references are provided for your convenience only. We have no control over third party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party website does not mean that we endorse that third party's website, products or services. Your use of a third party site may be governed by the terms of that third party site.

Viruses

  • We do not guarantee that our Website will be secure or free from bugs or viruses.
  • You are responsible for configuring your information technology, computer programmes and platform in order to access our Website. You should use your own virus protection software.
  • You must not misuse our Website or knowingly introduce viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our Website via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

Limitation on our liability

  • Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
  • The Website is for your personal use only and we shall not be liable for:
    • loss of profits, sales, business, or revenue;
    • business interruption;
    • loss of anticipated savings;
    • loss of business opportunity, goodwill or reputation; or
    • any indirect or consequential loss or damage.
  • You use the service and the information and material on the Website at your own risk. We shall not be liable for any claims, losses, injuries, penalties, damages, costs or expenses arising from the use of, or inability to use the Website or content or from any action taken, or omitted to be taken, as a result of using the Website or its content.

Applicable law

These Terms are governed by and construed in accordance with English law. By accessing the Website you agree to accept the exclusive jurisdiction of the English Courts in relation to any dispute that may arise in connection with these Terms or your use of the Website.
Terms & Conditions
PLEASE READ THESE TERMS AND CONDITIONS (“TERMS”) CAREFULLY AND CONTACT US AT SUPPORT@SLIDR.COM WITH ANY QUERIES YOU MAY HAVE. WE PARTICULARLY DRAW YOUR ATTENTION TO CLAUSES 5.6, 5.7, 6, 8.4, 8.5, 12.3, 17.4 and 17.5.
  1. 1. Interpretation

    Words shall have the following meanings given to them in these Terms:
    • “Account” means your registered user account on our Website (see clause 5 for further details);
    • “Cancellation Period” means the cancellation time period relating to your Order as stated in clause 17.1;
    • “Consumer” means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
    • “Contract” means the agreement between us and you for the supply of the Products, formed as described in clause 7.1;
    • “Credits” means the virtual currency used by our Website which enable you to view the prices of Products, and to subsequently decide whether or not you wish to purchase those Products (see clause 6 for further details);
    • “Experience” means the experience or activity for which you purchase an Experience Voucher;
    • “Experience Voucher” means a voucher for an experience or activity which you purchase on our Website;
    • “Order” means an order to purchase Products which you make on our Website;
    • “Product(s)” means any product which is available to purchase on our Website, but excluding Credits;
    • “Services” means the services we provide to you in connection with your use of our Website;
    • “Website” means www.slidr.com and our Slidr application.
    When we use the words "writing" or "written" in these Terms, this includes emails.
  2. 2. These Terms

    1. These are the terms and conditions on which we supply Products and Credits to you, whether these are goods or digital content.
    2. Please read these Terms carefully before you submit your Order to us. These Terms tell you who we are, how we will provide Products to you, what to do if there is a problem and other important information.
    3. We reserve the right to update these terms from time to time by posting the updated version at that address. We may do so because we change the nature of our Products or Services, for technical or legal reasons, or because the needs of our business have changed. You agree that if you do not accept any amendment to our Terms then you shall immediately stop accessing and/or using our Services.
  3. 3. Information about us and how to contact us

    1. We” are Slidr UK Limited a company registered in England and Wales. Our company registration number is 09152411 and our registered office is at Level 5, 2 More London Riverside, London, SE1 2AP. Our registered VAT number is 219 8737 68.
    2. You can contact us by writing to us at support@slidr.com.
    3. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your Order.
  4. 4. Your use of the Website

    By accessing and using the Website you agree to the terms contained in our Website Terms of Use. If you do not agree with or accept any of these terms, you should stop using the Website immediately.
  5. 5. Accounts

    1. You can only buy Credits or Products from us if you are at least 18 years old and have a registered account with our Website (“Account”).
    2. By registering and using your Account you agree to our Website Terms of Use.
    3. You agree that you shall take all steps necessary to protect your Account log in details and keep them secret. You agree that you shall not give your log in details to anyone else or allow anyone else to use your log in details or Account. In these terms, references to “log in details” or “Account” include your log in details and account for any social network or platform that you may allow our Services to interact with.
    4. If you fail to keep your login details secret, or if you share your login details or Account with someone else (whether intentionally or unintentionally), you accept full responsibility for the consequences of this (including any unauthorised purchases) and agree to fully compensate us for any losses or harm that may result.
    5. We will not be responsible to you for any loss that you suffer as a result of an unauthorised person accessing your Account and/or using our Services and we accept no responsibility for any losses or harm resulting from its unauthorised use, whether fraudulently or otherwise.
    6. We reserve the right to delete your Account if no activity is conducted by you in relation to your Account for 365 days or more, or if you materially or persistently breach any of these Terms (which include our Website Terms of Use). In such event, you may no longer be able to access or use any Credits associated with that Account and no refund will be offered to you in relation to those Credits.
    7. You understand that if you delete your Account, or if we delete your Account in accordance with these Terms, you may lose access to any data previously associated with your Account (including, without limitation, any Credits associated with your Account).
  6. 6. Credits

    1. Our Website uses virtual currency (“Credits”) to enable you to view the prices of our Products, and to subsequently decide whether or not you wish to purchase those Products. You can only buy Credits from us for real money if you are at least 18 years old and have an Account.
    2. You do not own Credits but instead you purchase a limited personal revocable licence to use them.
    3. Credits will be used up and lost immediately upon you using them to reveal the price and purchase link for a Product. From the moment at which you use Credits to reveal a Product’s price and its purchase link you will only have 15 seconds to choose whether or not to proceed to payment by following the purchase link. If you follow the purchase link then you will only have 10 minutes to complete our online payment process. If either of these time limits expire before you have successfully completed the online payment process then you will lose your reservation of the relevant Product and you will not be able to purchase that Product without using further Credits to re-reveal its price and its purchase link.
    4. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted; we are not responsible for any loss of your Credits and/or your ability to purchase Products which are caused by service interruption, computer or other device failures, or the lack of availability of our Website, or user error.
    5. Subject to clauses 7.2 and 11.6, we will not provide any refunds or reimbursements of Credits after you have used them to reveal the price of a Product.
    6. You agree that Credits can never be exchanged for real money, real goods or real services from us or anyone else. You also agree that you will only obtain Credits from us, and not from any third party.
    7. You agree that all sales of Credits by us to you are final and that we will not refund any purchase of Credits once it has been made. If you live in the European Union you have certain rights to withdraw from online purchases; however, please note that when you purchase a licence to use Credits from us, the performance of our Services begins immediately once your purchase of Credits is complete and therefore your right of withdrawal is lost at this point.
    8. If we suspend or terminate your Account in accordance with clauses 5.7 or 14 of these Terms you will lose any Credits that you may have and we will not compensate you for this loss or make any refund to you.
    9. All types or credits, free or paid, have time limit, after which they will expire. On expiry they will disappear from the Registered User's account. Credit will disappear 365 days after being purchased or granted.
  7. 7. Ordering Products from us

    1. Our acceptance of your Order will take place when we send you a confirmation email to accept it, at which point a contract will come into existence between you and us (“Contract”).
    2. If we are unable to accept your Order we will inform you of this, credit your Account with the number of Credits which you used to proceed to payment for that Order, and we will not charge you for the Products which are the subject of that Order. This might be because the Product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the Product or because we are unable to meet a delivery deadline you have specified.
    3. We will assign an Order number to your Order and tell you what it is when we accept your Order. It will help us if you can tell us the Order number whenever you contact us about your Order.
    4. While we try to ensure that the colours of Products are as accurately displayed as possible on the Website, the actual colours that you see on your device may vary depending on its screen.
  8. 8. Experiences

    1. Before purchasing vouchers for an Experience we also ask you to become familiar with the terms and conditions of the Experience supplier referred to in a particular Experience’s description as those terms and conditions will apply in addition to these Terms.
    2. In order to enjoy your chosen Experience and to arrange a convenient time for doing it, you must contact the Experience provider directly. Please note that some Experiences may only have fixed dates available to choose from and so cannot be tailor-made to suit each your preferred dates and times.
    3. Please note that once you have booked a date with an Experience supplier, it may not be possible for you to change your mind and cancel or rearrange the booking.
    4. By ordering and participating in any Experience you accept the risks involved with that Experience. We only sell Experience Vouchers and do not supply the Experiences ourselves. Accordingly, we cannot accept any liability for any injuries or loss which you may suffer while participating in an Experience; please contact the Experience provider directly if any problems arise during an Experience.
    5. Responsibility rests with you to make independent enquiries with the Experience provider and other third parties as to the need for you or the participant to acquire your own insurance cover in relation to an Experience. The Experience provider might arrange their own liability insurance, which may provide insurance for participants covering them in cases where the provider acts negligently. We advise you to check the terms of any such insurance that the Experience provider may have.
  9. 9. Your right to cancel

    You have the right to cancel your Order for any reason as set out at clause 17 of these Terms.
  10. 10. Prices and payment

    1. You may pay for Products and Credits by using the payment methods stated on our Website.
    2. Your credit card or debit card will be charged:
      1. in the case of Products which are goods, when the Products are dispatched;
      2. in the case of a Product which is a purchase of digital content, when you are able to access the Product;
      3. in the case of Credits, when those Credits are applied to your Account.
    3. All prices on our Website:
      1. include VAT at the applicable rate;
      2. do not include the cost of delivering the goods (which will be stated during the payment process and before you complete your purchase);
      3. are quoted in pounds sterling unless otherwise stated.
  11. 11. Delivery

    1. The costs of delivery will be as displayed to you on our Website.
    2. If the Products are goods, we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your Order. 
    3. If the Product is a purchase of digital content, we will make the digital content available for you to access promptly once we have accepted your Order.
    4. Experience Vouchers will be delivered either by e-mail or by post, to the address which you specify at the time of your purchase.
    5. Where Experience Vouchers are sent by email, please note that some e-mail accounts may classify our e-mail Experience Vouchers as 'spam' email. We are not liable or responsible for any loss suffered as a result of an e-mail Experience Voucher being blocked by web filters or firewalls. If a recipient does not receive an e-mail Experience Voucher, please contact us immediately so that we can send the e-mail Experience Voucher to an alternative e-mail address.
    6. If our supply of Products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for any delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any Products you have paid for but not received, and we shall also credit your Account with the number of Credits which you used to proceed to payment for those Products.
    7. If no one is available at your address to take delivery and either a recipient signature is required or the Products cannot be posted through your letterbox, we or our delivery contractor will leave you a note informing you of how to rearrange delivery or collect the Products from a local depot.
    8. Products which are goods will be your responsibility from the time we deliver the Product to the address you gave us.
  12. 12. Product warranties

    1. By law, we are under a duty to supply Products that are in conformity with the Contract.
    2. The law also gives you certain legal rights if any Products which you purchase are faulty. You have rights relating to refunds and to have Products repaired or replaced if realistically possible.
      Nothing in these Terms affects these legal rights.
    3. We do not manufacture any of the Products which we sell on our Website and accordingly we exclude all warranties in respect of the Products to the extent permitted by law. However, we will give you the benefit of any guarantee and/or warranty given by the manufacturer of the Products.
    4. If a Product which you have purchased is faulty, please contact us as soon as reasonably possible so that we can discuss the repair or replacement options available. If the Product was faulty at the time when it was delivered to you, we shall cover the repair or replacement cost, and the cost of your returning the faulty Product to us or our collecting it.
    5. If a Product which you have purchased is damaged at the time when it is delivered, please contact our customer service team at support@slidr.com as soon as reasonably possible.
  13. 13. Privacy and cookies

    1. We process information about you in accordance with our Privacy Policy. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate and that, if it changes, you will tell us promptly.
    2. The Website uses cookies. For more information on which cookies we use and how we use them, please see our Cookies Policy.
  14. 14. Your breach of these terms

    We reserve the right to suspend or terminate your access to our Services (including by deleting your Account) without liability if we reasonably believe that you are in material breach of these Terms (including by repeated minor breaches).

  15. 15. Limitation of liability

    Nothing in these Terms shall exclude our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both you and us at the time when we emailed you to accept your Order, or (ii) loss which relates to your business, trade, craft or profession to the extent that it would not be suffered by a buyer who is a Consumer. This is because the Products are sold to you as a Consumer and not for the purpose of your business.

  16. 16. General

    1. If we fail, at any time during the term of the Contract, to insist upon strict performance of any of your obligations under these Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under these Terms, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
    2. A waiver by us of any default will not constitute a waiver of any subsequent default. Remedies shall be cumulative and no choice of remedy shall preclude any other remedy.
    3. You shall not assign, mortgage, charge, sub-let or otherwise dispose of the Contract or any rights thereunder in whole or in part.
    4. A person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract but this does not affect any right or remedy of a third party which is available apart from that Act.
    5. The Contract and any document expressly referred to in them constitutes the whole agreement between you and us and supersedes all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
    6. We intend to rely upon these Terms and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these Conditions to be confirmed in writing.
    7. All notices given by you to us must be sent to Slidr UK Limited at contact@slidr.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
    8. All Contracts and these Terms shall be governed and construed in accordance with English law and you irrevocably submits to exclusive jurisdiction of the Courts of England.
  17. 17. YOUR RIGHT TO CANCEL

    1. You have the right to cancel your Order for any reason within the following time periods (“Cancellation Period”):
      1. for Products which are goods, within 14 days of you receiving the Products (or the first delivery of Products if you have entered into a term supply agreement with us for the regular supply of Products);
      2. for digital content Products, within 14 days of our Contract with you being formed as described in clause 7.1, but subject to clause 17.5;
      3. for Products which are Experience Vouchers, within 14 days of our Contract with you being formed as described in clause 7.1, but subject to clause 17.6;
    2. To exercise your right to cancel, you must inform us (using the contact details given above at clause 3) of your decision to cancel this Contract by a clear statement setting out your decision (e.g. a letter sent by post, fax or email). You need not give us your cancellation notice in writing. You may use our model cancellation form set out at clause 17.14, but it is not obligatory. In any event you must be able to show clear evidence of when the cancellation was made, so it might be better for you to use the model cancellation form.
    3. To meet the cancellation deadline, it is sufficient for you to send us your communication concerning your exercise of the right to cancel before the cancellation period has expired.
    4. Please note that your cancellation right referred to in this clause 17 does not apply certain categories of Products. These include:
      1. Products which are not suitable for return due to health protection or hygiene reasons (such as earrings), if they become unsealed after delivery;
      2. Products which are liable to deteriorate or expire rapidly (such as food products);
      3. sealed audio or video recordings or sealed computer software, if they become unsealed after delivery;
      4. Products that have been made to your specifications or have been personalised for you.
      If in doubt, please contact us and we will be happy to assist you.
    5. Where the Product is a purchase of digital content you (i) consent to us making that digital content available for you to access as soon as we accept your Order and (ii) agree that once you access that digital content you shall lose your right to cancel that Order referred to in this clause 17.
    6. Where the Product is an Experience Voucher:
      1. you do not have the right to cancel your Order where that Experience is scheduled to take place on a specific date or during a specific period and is the supply of accommodation (such as a hotel booking), transport of goods, vehicle rental services, catering or services related to leisure activities (including flights);
      2. if you have a right to cancel your Order and choose to make use of the Experience within the Cancellation Period, then we shall only refund to you an amount which is proportionate to the aspect of the Experience which you have not used (if any);
      3. if you have the option to arrange the time of your Experience with the Experience provider, please make sure you understand that provider’s own cancellation terms and conditions before booking as they will apply in addition to these Terms.
    7. Effects of cancellation

    8. Subject to clause 17.6.2, if you cancel your Order, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) up to the amount of the least expensive delivery.
    9. We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you (i.e. handling the Products beyond what is necessary to establish the nature, characteristics and functioning of the Products – this goes beyond the sort of handling that might be reasonably allowed in a shop). This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.
    10. If we have not offered to collect the Products, we will make the reimbursement without undue delay, and not later than:
      1. 14 days after the day we receive back from you any Products supplied, or
      2. (if earlier) 14 days after the day you provide evidence that you have sent back the Products.
    11. If we have offered to collect the Products or if no Products were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel the Contract.
    12. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.
    13. If you have received Products in connection with the Order which you have cancelled in accordance with this clause 17:
      1. you must send back the Products or hand them over to us at 304 The Water Gardens, W22DQ London without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of your Order. The deadline is met if you send back the Products before the period of 14 days has expired; or
      2. if, the Products, by their nature, cannot normally be returned by post and were delivered to your home, we will collect the Products.
    14. You agree that you will have the cost of returning the Products or bear the cost of us collecting them, such collection cost not being more than £15 for small items and not being more than £30 for Products weighing over 20kg.
    15. Model cancellation form:

      If you wish to cancel an Order using this form, please complete the form set out below and send it to us by email to returns@slidr.com.
      To Slidr UK Limited:
      I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following Products:
      Ordered on / received on [*]:
      Order number : [*]
      Invoice number : [*]
      Name of customer(s): 
      Address of customer(s):
      Signature of customer(s) (only if this form is notified on paper):
      Date:
      [*] delete as appropriate